One of the questions I get most often is "Why should I book my vacation with you instead of online?" Fair question, after all I was the vacation planner for my family for many years as well as for some of my friends and I did it all online. Actually the internet helps my business as a vacation planner because there is simply too much to consider, and it can be overwhelming.
The one thing I want people to understand most about a vacation planner / travel agent is that we work for you at no cost to you. When you go online to book travel then you are actually using a travel agency, the online booking engine belongs to a travel company, but YOU are doing all the work and research. Those who book online without the aid of a vacation planner are basically on their own. There is no concierge level service behind it. [Some people like this -which is why I have a booking engine on my website. However, even those who book on my website will still receive my fabulous service, expertise, and agent only contacts.]
Agents also have contacts with Business Managers that are available only to agent which aids in smoothing out any bumps in the vacation road. Your vacation planner wants you to have a wonderful experience and this means researching at length the details of your vacation. Is your cruise stateroom under the busiest restaurant on the ship? Do you have passport applications? Do you know where to apply for a passport or where to get your photo taken? Did you know that land excursion you want doesn't come with lunch & has 3 miles of walking involved? Did you know you can play a game of Hidden Mickey's throughout the Walt Disney World Theme parks? Do you know the quickest route to The Wizarding World of Harry Potter? Did you know that if you stay at one of the Disneyland properties you have a back entrance to the CA Adventure park? Several clients tell me, "I don't have time to go online and look up all the information." Also, information online is not always complete and there are insider tips and information that a vacation planner can give you.
The worst thing a person can do is to use the services of a vacation planner to design a wonderful vacation and then go book online - giving the commission to a company behind the booking engine who did nothing to earn the reward. The vacation planner has a lot of spent time, often many hours, researching your destination calling their contacts and making your vacation a priority to make sure you have a wonderful and hassle-free vacation. We don't stop working when your vacation is booked like an online booking engine... we make sure all is going well before, during and after your trip. Companies like to work with travel agents because they know we are highly trained and insured and we have our client's best interest in mind.